t68i signal issue - anyone solved this?

Dan wrote:
> ..:: tom parle ::.. wrote:
>> I am wondering if anyone has had their t68i signal issue resolved
>> either by a replacement phone, a firmware upgrade or something else?
>> I am referring to the issue where you get "no access" or a signal
>> drop and three beeps when a call attempt is made.
>>
>> I currently have this problem and don't want to bother with any of
>> the above if it is going to make no difference.
>
> If it's already happened you need a hardware fix and a software
> upgrade (i.e. sending it off to Celestica jobbie).
>
> If it hasn't happened yet you just need a software fix, if you catch
> it in time (you could take it to a service centre).

it has happened to me already. What is the hardware fix... and actual bit of
replacement hardware? Who are Celestica... are they based in the UK? Will
Sony Ericsson be able to do this for me?

Thanks,
Tom

...:: tom parle ::.. wrote:
> it has happened to me already. What is the hardware fix... and actual bit of
> replacement hardware? Who are Celestica... are they based in the UK? Will
> Sony Ericsson be able to do this for me?

It's part of the antenna, with older versions of software it overheats.

If you call them on 08705 237 237 and describe the no access/network
problem they will give you a reference number and Celestica's address
(the company acting as their repair agents). They're in the West
Midlands. You need to send the phone to them by special delivery.

"..:: tom parle ::.." <tomparle.nospam@no_junk.hotmail.com> wrote in message
news:%jwpb.1670$382.261@newsfep4-winn.server.ntli.net...
>
> it has happened to me already. What is the hardware fix... and actual bit
of
> replacement hardware? Who are Celestica... are they based in the UK? Will
> Sony Ericsson be able to do this for me?
>

I had this happen to me with a T68. Took it to a service centre and asked
them to do the software upgrade at the same time. Had to wait a day - went
back - sure enough, software upgraded, but the 'no access' problem was
exactly the same. Went back the day after to be told that it'd have to be
replaced - took three weeks before I had a replacement phone. I dunno how
your phone contract covers this, but if you can get it replaced by Orange UK
as it's faulty, I'd go down that route instead as they should just send you
out a replacement immediately and collect the old one - without the wait.
Incidentally, I had an old Ericsson A1018s years ago that exhibited exactly
the same fault. I dunno if it was the same hardware problem, but just
thought it was an odd coincidence that the two Ericssons I bought, although
years apart in technology, died in exactly the same way.

Chris.

Chris Barnard wrote:
> "..:: tom parle ::.." <tomparle.nospam@no_junk.hotmail.com> wrote in
> message news:%jwpb.1670$382.261@newsfep4-winn.server.ntli.net...
>>
>> it has happened to me already. What is the hardware fix... and
>> actual bit of replacement hardware? Who are Celestica... are they
>> based in the UK? Will Sony Ericsson be able to do this for me?
>>
>
> I had this happen to me with a T68. Took it to a service centre and
> asked them to do the software upgrade at the same time. Had to wait a
> day - went back - sure enough, software upgraded, but the 'no access'
> problem was exactly the same. Went back the day after to be told that
> it'd have to be replaced - took three weeks before I had a
> replacement phone. I dunno how your phone contract covers this, but
> if you can get it replaced by Orange UK as it's faulty, I'd go down
> that route instead as they should just send you out a replacement
> immediately and collect the old one - without the wait. Incidentally,
> I had an old Ericsson A1018s years ago that exhibited exactly the
> same fault. I dunno if it was the same hardware problem, but just
> thought it was an odd coincidence that the two Ericssons I bought,
> although years apart in technology, died in exactly the same way.

Thanks for all the info guys...

.... Orange said they will only replace it with a second-hand returned T68i
which has been "tested" by their engineers! Im not sure I want a second-hand
phone when I have kept mine in such good condition. I am also not convinced
Orange test for this error, as it is intermittent and I know that other
Orange users have had up to 7 replacements that all still had the problem.

I am currently considering the hardware fix route, as long as SE will pay
for it (I should still be under warranty)

Tom

I was about to write a similar post, then found your post. I would be
interested to know how you get on if you are goingder a contract. I am on a
talk plan with orange, under 12 months old

Regards

Mark
markrowsell@blueyonder.co.uk

"..:: tom parle ::.." <tomparle.nospam@no_junk.hotmail.com> wrote in message
news:iCypb.1862$382.30@newsfep4-winn.server.ntli.net...
> Chris Barnard wrote:
> > "..:: tom parle ::.." <tomparle.nospam@no_junk.hotmail.com> wrote in
> > message news:%jwpb.1670$382.261@newsfep4-winn.server.ntli.net...
> >>
> >> it has happened to me already. What is the hardware fix... and
> >> actual bit of replacement hardware? Who are Celestica... are they
> >> based in the UK? Will Sony Ericsson be able to do this for me?
> >>
> >
> > I had this happen to me with a T68. Took it to a service centre and
> > asked them to do the software upgrade at the same time. Had to wait a
> > day - went back - sure enough, software upgraded, but the 'no access'
> > problem was exactly the same. Went back the day after to be told that
> > it'd have to be replaced - took three weeks before I had a
> > replacement phone. I dunno how your phone contract covers this, but
> > if you can get it replaced by Orange UK as it's faulty, I'd go down
> > that route instead as they should just send you out a replacement
> > immediately and collect the old one - without the wait. Incidentally,
> > I had an old Ericsson A1018s years ago that exhibited exactly the
> > same fault. I dunno if it was the same hardware problem, but just
> > thought it was an odd coincidence that the two Ericssons I bought,
> > although years apart in technology, died in exactly the same way.
>
> Thanks for all the info guys...
>
> ... Orange said they will only replace it with a second-hand returned T68i
> which has been "tested" by their engineers! Im not sure I want a
second-hand
> phone when I have kept mine in such good condition. I am also not
convinced
> Orange test for this error, as it is intermittent and I know that other
> Orange users have had up to 7 replacements that all still had the problem.
>
> I am currently considering the hardware fix route, as long as SE will pay
> for it (I should still be under warranty)
>
> Tom
>
>

"..:: tom parle ::.." <tomparle.nospam@no_junk.hotmail.com> wrote in message
news:iCypb.1862$382.30@newsfep4-winn.server.ntli.net...
>
> Thanks for all the info guys...
>
> ... Orange said they will only replace it with a second-hand returned T68i
> which has been "tested" by their engineers! Im not sure I want a
second-hand
> phone when I have kept mine in such good condition. I am also not
convinced
> Orange test for this error, as it is intermittent and I know that other
> Orange users have had up to 7 replacements that all still had the problem.
>

On my phone, it started out as intermittent but gradually became worse until
I could no longer receive or make calls at all. If Orange issue you with a
replacement phone, it *should* (theoretically) come with the latest software
and therefore be fine. Of course, that doesn't mean to say it will!
In my case, the Ericsson service centre I took the phone to (I just realised
this was last year now) couldn't even fix the phone, so they had to send it
off to SonyEricsson to be replaced - even then it was only sent a
refurbished unit, so after three trips in and out of London and three weeks
I had a second-hand replacement.
Now, I assume that since then, there is now a known fix for this problem
that is available at service centres. If, however, you find that the service
centre wants to send it away - find out how long it's gonna take to get
replaced because after my last experience I for one would never want to send
a phone to SonyEricsson again. It was stupid to have to wait three weeks for
a phone I could've gone into shop and bought brand new. They kept telling me
there were none in the country!!

> I am currently considering the hardware fix route, as long as SE will pay
> for it (I should still be under warranty)

Hope it goes OK - get them to put the latest firmware on at the same time
(but backup your phone first).

Chris.

Chris Barnard wrote:
> Incidentally, I had an old Ericsson A1018s years ago that exhibited exactly
> the same fault. I dunno if it was the same hardware problem, but just
> thought it was an odd coincidence that the two Ericssons I bought, although
> years apart in technology, died in exactly the same way.

It happens on most Ericssons. I've not read about it happening on the
P800 though so maybe they've finally pulled their finger out.

i recently took my t300 apart, quite suprised to see that their is
three pins which sit onto a thin plastic strip containing a bit of
metal that goes behind the case to where the plastic (and metal
within) spreads out to become the aerial (if you have taken one apart
you will know what i mean, just finding it hard to explain to the
peeps that havent a clue of what im on about or havent taken their
phone apart).

Anyway, when i put the phone back together again I had to realign the
three pins with the strip to make sure all pins connected with it.
Sure enough when i turned my phone back on the signal was 50% better,
ok it might not be the problem with most, but after looking at this
one compared to other phones which have a wire from the circuit board
to the aerial (not a pin to a plastic strip) im convinced that the
problem with the majority of phones is this.
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