On Thu, 11 Sep 2003 17:16:21 +0200, "Sims" <siminfrance@hotmail.com>
wrote:

>Ok thanks,
>Keep Formatting your PC and i will keep asking for a reasonable amount of
>customer care.

About once a month I get a problem that I decide would be solved the
quickest by means of a complete clean OS install. It is a pain in the
backside to be sure, but the downtime is usually in the region of 4 to
5 hours on a *complex* setup, and during most of that time I am able
to get on with other work.

A clean install is often the fastest way to go. Obviously you back up
all your work before doing so, so that after the fresh system is up &
running you can simply restore your backup to be back to square 1
again.

Many home users cannot do this because they have lost the necessary
drivers and/or would not know how or in what order to install them.
The motherboard itself needs to have drivers loaded. So I'd agree
that it is bad advice to give a non-technical user.

My advice is to contact a professional technical support centre and
pay them to resolve the problem by installing your hardware/software
and getting it working.

--
Cynic

"Sims" <siminfrance@hotmail.com> wrote in message
news:bjnh3f$l5u4l$1@ID-162430.news.uni-berlin.de...
> I am amazed that everybody here is against me as if it was my fault that
the
> software does not work and that Sony's behaviour is quite acceptable.

You are amazed about that??? I've never seen anyone more stubborn than you.
You've had all the advise that is possible given the information you gave
here. The reply's are numerous and you keep on fighting everybody's answer.
Please stop it, you're making a complete fool out of yourself. Go and do
something with the advises or leave it, as many have said before.

Mexx

>
> Okay, this is getting out of hand.

I agree, i don't think there is much point in me defending my actions.
I obviously bought the wrong phone and was hopping for support from
Sony/Ericsson and only some limited help from this NG.

>
> 1) Are you getting adequate support from Sony Ericsson?
>
> Obviously you feel the answer to this is "no". There is no point
griping
> about it here, keep contacting them and also whoever actually supplied you
> with the phone/ software. You will not get an official response from SE in
> this newsgroup

I agree, i was only hopping for advices no actual resolve.
I also expected people to understand that i would prefer help from Sony
themselves, especially given some flocks claiming to know how big
corporations ask you to format your PC before they even contact you.

> Although you are not going to like this, the fact is that the amount of
> support you will get from ANY software supplier is limited due to the
almost
> infinite number of combinations of hardware and software. If you buy
> software that costs huge amounts of money, a decent support contarct may
be
> included but normally this is not the case. If you read the blurb that
comes
> with software, you will usually find that the suppliers promise very
little.

Yes but Sony Ericsson is, (or at least i thought), a good company. I was
hopping a little bit more support from them.
I learned my lesson and i will look somewhere else in future.

>
> 2) Can people here solve the problem instead.
>
> The answer to this one is "possibly". My experience with newsgroups is
> that there is an amazing amount of knowledge and experience available for
> free. Alll you need is to be polite and have some patience.
> Don't be so protective about your P.C. It is pretty much a fact of life
> that some software causes glitches. This is especially the case with
> software that accesses external hardware addons. Regardless of who helps
you
> out, you are at least going to have to try some basic fault-finding steps.
> Nobody is going to come to your house and sort the problem out (unless you
> have an knowleadgeable friend) or send you a new computer.
> Whilst you feel it is wasted time, trying the software & phone on
another
> computer would at least demonstrate that there is not a problem with the
> phone or docking station. This is an important first step.

I already tested the phone on an ME box and it works, i could not do much
tests but it all seem to be ok.

> Provide the information that people here have asked for, accept that
you
> may have to try a few things on your PC to see if the situation improves
and
> maybe you will get somewhere. Nobody here can offer you anything better
than
> that.

I am more than willing to do some tests, but as you noticed here most people
here do not have a clue what they are talking about, (in my specific case
anyway), they just throw their toy and insult me if i don't do what they
say.
No, sorry, I am not going to format my drive or remove my programmes on the
say so of some people that know nothing about my problem.
Only one or two posters actually asked what problems I was having and tried
to help.
If Sony could contact me they would say "oh that file is crashing, then
remove that driver", they would not say remove all the driver/programmes and
then contact us.

I was also told to remove my drivers something i simply do not know how to
do it, (more importantly neither am i certain i will know how to replace
them).

Folks around here seem to forget that i do not know who they are, so excuse
me if i am not jumping at every weird and wonderful tests.
If Sony was to contact me maybe i would get somewhere faster.
I never heard any company telling me to remove all my applications until
their application works, that is very short sighted and tell me i am dealing
with amateurs/kids.

I must also point out that i asked for help on how to contact Sony, not on
how to tear my computer apart.
The fact remains that the computer does not work with the software given and
i had no way of knowing that until i bought the phone.
My computer works fine in every other cases.

I will contact T-Mobile and see what they have to say. Although i bet they
will tell me to contact Sony, but i will have to wait and see.
T Mobile is a better company, (IMHO), they might swap my phone or/and
contact Sony directly.

Sims.

I would rather say the program may be not designed for the particular PC
hardware. I would not say (his) PC does not work. I am sure his PC was
working fine with other programs !

Some software is just not written to take care of all kind of additional PC
hardware and setup. When you buy the program, you should be entitle for some
helpdesk support for initial setup problem. Whether the helpdesk is capable
to fix the problem or give you a correct advise is another topic. To my
experience, Ericsson support is really bad.

"Nevs" <_@_.> wrote in message
news:hNC7b.62$eW.156141@newsfep1-win.server.ntli.net...
> > Please stop telling me, (IN UPPERCASE ), that i need a new PC, you are
> > getting boring. I told you B4 there is nothing wrong with my PC, They
sold
> > me a software that does not work, if you fail to understand that, then i
> am
> > not sure what else i can say.
>
> Sorry for the uppercase but I'm trying to get through to you.
>
> Your pc does not work. I'm _not_ telling you to buy a new one, or format
it.
> But you've got a long road ahead of you diagnosing the conflict.
>
> Why should Sony help you diagnose the conflict? They've tested the phone
on
> a clean install of XP on many differnt hardware combinations - it works.
>
> It doesn't work on your machine because another piece of software or
> hardware is conflicting with the device/drivers.
>
> You're on your own, if you want to pursue the legal route good luck, but
be
> prepared to be laughed at.
>
>

Without a hint of irony, "news.new" <cyber@netscape.net> uttered:

> I would rather say the program may be not designed for the particular PC
> hardware.

Highly unlikely. There's comparitively hardly any PC software out there
interfacing directly with the hardware.

> I would not say (his) PC does not work. I am sure his PC was
> working fine with other programs !

His PC may work fine. Interactions between other software and the OS running
on it are another matter entirely.

Sims,

That sounds very interesting. I have T68i and T610, not P800 and just find
out that they use different software to connect (P800 use "intuwave"
software -- http://www.intuwave.com) from your post below. Thanks for
sharing.

In any rate, from your said below, I went ahead and search the web and what
I found was few cases that software from intuwave use to connect to P800 is
conflict with McAfee antivirus/firewalll problem and that what you describe
below that you have it as well. So what I would do is to first try to turn
off McAfee software (they should have option to turn it off completely
temporary), if not, some post suggest
(http://computing.net/windowsxp/wwwbo...rum/62661.html) to uninstall it
completely and was solve her (I think it was her :-) ) problem -- you can
always re-install McAfee if it doesn't solved problem.

Let try that first and see if it solve your problem (just turn it off
first). If it does, it's your decision what to deal with McAfee's software
(if turn it off temporary works, then you just need to turn it off when you
sync, if only uninstall work, you'll have to decide what to do). One
thought, if it work, I'd also contact McAfee to see if they know the problem
and how to set their software to not conflict with P800 software. This is
not surprise that some communication does conflict with Antivirus software,
it isn't first case I see.

If it doesn't work, we'll try to dig into it more.

Regards,
wpit
PS. I'll be busy next few days, not sure if I will have chance come in and
check your reply. :-)

"Sims" <siminfrance@hotmail.com> wrote in message
news:bjpcjt$ldsmd$1@ID-162430.news.uni-berlin.de...
>
> > Sims,
> >
> > Please calm down as no one yet suggest you to get new OS or computer
> except
> > asking you to try on other machines to see if it phone problem or not
> which
> > is also possible (and we are not side with Sony Ericsson).
>
> Others here sugested that i format my drive or remove all my software.
> The phone woks on an ME machine. It is not my machine so i could not try
any
> of the Synch functions, all i did was a backup and it worked.
>
> Hi, thanks for your post,
>
> > As Cynic suggest, you should try to find out what software/hardware
> > installed on your computer that conflict with Sony Ericsson's
>
> I am not a technician, how do i do that? I do not know what is conflicting
> and what is not.
> All i get is an error message and a crash. Nothing else. Everything else
> works fine.
>
> I do not know where/what to look for. Maybe if Sony contacted me they
would
> tell me where to look and what to do next.
> I am sure they would not say, "sorry you need a clean machine, remove
> everything first and then call us again".
>
> > From your post, I see that you said you have problem when your phone is
> > connect, and you have better than minimum requirement specific by the
> > software. Missing information would be list of running software,
hardware
> in
>
> I have a fairly Normal hardware, Keyboard, mouse etc.. all supplied when i
> bought the PC. I have some new Digitech speaker but they had no driver.
> I have a P4 1.7Mhz and 512 Mb memory, GeForce4 Ti 4200 video card
>
> As for software, McAfee AV & Firewall, (v 7.05, professional ed), WinZip,
> Office 2000 nothing else that i can see running, ( although i am certain
> something is running).
> Windows XP Pro with almost all the latest Security patches.
>
> I do not know what else to look for or where to look for my drivers.
>
> > your machine and driver for those hardware. Someone here then may be
(yes
> > "may be", as we do not see your problem in our machines) can suggest you
> > something.
>
> No one here asked me what error i was getting or what i was running. All i
> got was some wise s and nothing short of formatting, (even by some
kids
> who claimed to know anything about computers).
>
> I do have XP Pro, but i think only Sony should connect to my machine, I
> heard a few bad things about remote access.
>
> > You also state that your OS/computer crashes after you dock your phone,
> can
> > you add more detail on what actually is the error? Is it bluescreen or
is
> it
> > just application crash (AV)? If it bluescreen, what is the error code in
> the
> > screen? If it application crash, what application was crash?
>
> No, it is not a crash really, when i dock the phone i get a
"mRouterRuntime
> MFC Application error"
> A Microsoft report gets generated and in it is says that
> "mrouteaccesspoint.dll Appver:2.1.0.339" caused an error.
>
> I do not get a blue screen and no other application, (that i can see),
seems
> to crash.
>
> > Last (should be first actually) is to check with your computer
manufacture
> > and see if they have latest BIOS available. I saw many times in our lab
> that
> > machine acting weird with new hardware/driver added in, and was solved
by
> > just update BIOS to the latest one (yes BIOS has bugs too).
>
> I have, ( according to Advent), the latest BIOS.
>
> >
> > Again, with out detail information, even Sony Ericsson wanted to help
you,
> > they cannot help much or even reproduce problem in their lab as they do
> not
> > have same software/hardware configuration as your computer does, and it
> > would be nearly impossible for anyone to reproduce your problem (with
out
> > luck or have the same conflict software/hardware as your computer has).
> >
>
> I totally agree that Sony Ericsson cannot guess what is wrong with my
> machine but they are not even taking the first step and asking me.
> You are the first person that asked my what error message i was getting.
If
> i was to give that message to them maybe they would be able to say
straight
> away what the problem is and fix it.
> But they are not contacting me, they do not care what my problem is.
> Unfortunately i bought the phone partly because of the software so i
cannot
> let it 'go away', i have to get it to work or get another phone.
>
> Sims
>
>

To answer you on 1st question. The answer is yes.
Chipset in the PC may be different. USB interface is a good example. Some
program just does not with with VIA chipset (and their driver).

So if the program make use of the specific hardware feature or instruction.
It will fails to work. This is very common.

"Al" <spamtrap@hotmail.com> wrote in message
news:Xns93F49B38681CEnospamal@130.133.1.4...
> Without a hint of irony, "news.new" <cyber@netscape.net> uttered:
>
> > I would rather say the program may be not designed for the particular PC
> > hardware.
>
> Highly unlikely. There's comparitively hardly any PC software out there
> interfacing directly with the hardware.
>
> > I would not say (his) PC does not work. I am sure his PC was
> > working fine with other programs !
>
> His PC may work fine. Interactions between other software and the OS
running
> on it are another matter entirely.
>

You are right.
Ericsson seem in a very confuse state. They never attemp to make a standard
to their software suite. Even the interface on the phone change from one
model to another.

"WPIT" <ÍÕàÁÅì@a.a.a.com> wrote in message
newsIn8b.425241$o%2.192884@sccrnsc02...
> Sims,
>
> That sounds very interesting. I have T68i and T610, not P800 and just find
> out that they use different software to connect (P800 use "intuwave"
> software -- http://www.intuwave.com) from your post below. Thanks for
> sharing.
>
> In any rate, from your said below, I went ahead and search the web and
what
> I found was few cases that software from intuwave use to connect to P800
is
> conflict with McAfee antivirus/firewalll problem and that what you
describe
> below that you have it as well. So what I would do is to first try to turn
> off McAfee software (they should have option to turn it off completely
> temporary), if not, some post suggest
> (http://computing.net/windowsxp/wwwbo...rum/62661.html) to uninstall it
> completely and was solve her (I think it was her :-) ) problem -- you can
> always re-install McAfee if it doesn't solved problem.
>
> Let try that first and see if it solve your problem (just turn it off
> first). If it does, it's your decision what to deal with McAfee's software
> (if turn it off temporary works, then you just need to turn it off when
you
> sync, if only uninstall work, you'll have to decide what to do). One
> thought, if it work, I'd also contact McAfee to see if they know the
problem
> and how to set their software to not conflict with P800 software. This is
> not surprise that some communication does conflict with Antivirus
software,
> it isn't first case I see.
>
> If it doesn't work, we'll try to dig into it more.
>
> Regards,
> wpit
> PS. I'll be busy next few days, not sure if I will have chance come in and
> check your reply. :-)
>
> "Sims" <siminfrance@hotmail.com> wrote in message
> news:bjpcjt$ldsmd$1@ID-162430.news.uni-berlin.de...
> >
> > > Sims,
> > >
> > > Please calm down as no one yet suggest you to get new OS or computer
> > except
> > > asking you to try on other machines to see if it phone problem or not
> > which
> > > is also possible (and we are not side with Sony Ericsson).
> >
> > Others here sugested that i format my drive or remove all my software.
> > The phone woks on an ME machine. It is not my machine so i could not try
> any
> > of the Synch functions, all i did was a backup and it worked.
> >
> > Hi, thanks for your post,
> >
> > > As Cynic suggest, you should try to find out what software/hardware
> > > installed on your computer that conflict with Sony Ericsson's
> >
> > I am not a technician, how do i do that? I do not know what is
conflicting
> > and what is not.
> > All i get is an error message and a crash. Nothing else. Everything else
> > works fine.
> >
> > I do not know where/what to look for. Maybe if Sony contacted me they
> would
> > tell me where to look and what to do next.
> > I am sure they would not say, "sorry you need a clean machine, remove
> > everything first and then call us again".
> >
> > > From your post, I see that you said you have problem when your phone
is
> > > connect, and you have better than minimum requirement specific by the
> > > software. Missing information would be list of running software,
> hardware
> > in
> >
> > I have a fairly Normal hardware, Keyboard, mouse etc.. all supplied when
i
> > bought the PC. I have some new Digitech speaker but they had no driver.
> > I have a P4 1.7Mhz and 512 Mb memory, GeForce4 Ti 4200 video card
> >
> > As for software, McAfee AV & Firewall, (v 7.05, professional ed),
WinZip,
> > Office 2000 nothing else that i can see running, ( although i am certain
> > something is running).
> > Windows XP Pro with almost all the latest Security patches.
> >
> > I do not know what else to look for or where to look for my drivers.
> >
> > > your machine and driver for those hardware. Someone here then may be
> (yes
> > > "may be", as we do not see your problem in our machines) can suggest
you
> > > something.
> >
> > No one here asked me what error i was getting or what i was running. All
i
> > got was some wise s and nothing short of formatting, (even by some
> kids
> > who claimed to know anything about computers).
> >
> > I do have XP Pro, but i think only Sony should connect to my machine, I
> > heard a few bad things about remote access.
> >
> > > You also state that your OS/computer crashes after you dock your
phone,
> > can
> > > you add more detail on what actually is the error? Is it bluescreen or
> is
> > it
> > > just application crash (AV)? If it bluescreen, what is the error code
in
> > the
> > > screen? If it application crash, what application was crash?
> >
> > No, it is not a crash really, when i dock the phone i get a
> "mRouterRuntime
> > MFC Application error"
> > A Microsoft report gets generated and in it is says that
> > "mrouteaccesspoint.dll Appver:2.1.0.339" caused an error.
> >
> > I do not get a blue screen and no other application, (that i can see),
> seems
> > to crash.
> >
> > > Last (should be first actually) is to check with your computer
> manufacture
> > > and see if they have latest BIOS available. I saw many times in our
lab
> > that
> > > machine acting weird with new hardware/driver added in, and was solved
> by
> > > just update BIOS to the latest one (yes BIOS has bugs too).
> >
> > I have, ( according to Advent), the latest BIOS.
> >
> > >
> > > Again, with out detail information, even Sony Ericsson wanted to help
> you,
> > > they cannot help much or even reproduce problem in their lab as they
do
> > not
> > > have same software/hardware configuration as your computer does, and
it
> > > would be nearly impossible for anyone to reproduce your problem (with
> out
> > > luck or have the same conflict software/hardware as your computer
has).
> > >
> >
> > I totally agree that Sony Ericsson cannot guess what is wrong with my
> > machine but they are not even taking the first step and asking me.
> > You are the first person that asked my what error message i was getting.
> If
> > i was to give that message to them maybe they would be able to say
> straight
> > away what the problem is and fix it.
> > But they are not contacting me, they do not care what my problem is.
> > Unfortunately i bought the phone partly because of the software so i
> cannot
> > let it 'go away', i have to get it to work or get another phone.
> >
> > Sims
> >
> >
>
>

Without a hint of irony, "news.new" <cyber@netscape.net> uttered:

> To answer you on 1st question.

I didn't ask any questions.

> The answer is yes.

The answer to what?

Yeah, I guess they do. :-)

In any rate, Sims, does turn off McAfee solve your problem?

thx

"news.new" <cyber@netscape.net> wrote in message
news:3f62715a@news.starhub.net.sg...
> You are right.
> Ericsson seem in a very confuse state. They never attemp to make a
standard
> to their software suite. Even the interface on the phone change from one
> model to another.
>
> "WPIT" <ÍÕàÁÅì@a.a.a.com> wrote in message
> newsIn8b.425241$o%2.192884@sccrnsc02...
> > Sims,
> >
> > That sounds very interesting. I have T68i and T610, not P800 and just
find
> > out that they use different software to connect (P800 use "intuwave"
> > software -- http://www.intuwave.com) from your post below. Thanks for
> > sharing.
> >
> > In any rate, from your said below, I went ahead and search the web and
> what
> > I found was few cases that software from intuwave use to connect to P800
> is
> > conflict with McAfee antivirus/firewalll problem and that what you
> describe
> > below that you have it as well. So what I would do is to first try to
turn
> > off McAfee software (they should have option to turn it off completely
> > temporary), if not, some post suggest
> > (http://computing.net/windowsxp/wwwbo...rum/62661.html) to uninstall
it
> > completely and was solve her (I think it was her :-) ) problem -- you
can
> > always re-install McAfee if it doesn't solved problem.
> >
> > Let try that first and see if it solve your problem (just turn it off
> > first). If it does, it's your decision what to deal with McAfee's
software
> > (if turn it off temporary works, then you just need to turn it off when
> you
> > sync, if only uninstall work, you'll have to decide what to do). One
> > thought, if it work, I'd also contact McAfee to see if they know the
> problem
> > and how to set their software to not conflict with P800 software. This
is
> > not surprise that some communication does conflict with Antivirus
> software,
> > it isn't first case I see.
> >
> > If it doesn't work, we'll try to dig into it more.
> >
> > Regards,
> > wpit
> > PS. I'll be busy next few days, not sure if I will have chance come in
and
> > check your reply. :-)
> >
> > "Sims" <siminfrance@hotmail.com> wrote in message
> > news:bjpcjt$ldsmd$1@ID-162430.news.uni-berlin.de...
> > >
> > > > Sims,
> > > >
> > > > Please calm down as no one yet suggest you to get new OS or computer
> > > except
> > > > asking you to try on other machines to see if it phone problem or
not
> > > which
> > > > is also possible (and we are not side with Sony Ericsson).
> > >
> > > Others here sugested that i format my drive or remove all my software.
> > > The phone woks on an ME machine. It is not my machine so i could not
try
> > any
> > > of the Synch functions, all i did was a backup and it worked.
> > >
> > > Hi, thanks for your post,
> > >
> > > > As Cynic suggest, you should try to find out what software/hardware
> > > > installed on your computer that conflict with Sony Ericsson's
> > >
> > > I am not a technician, how do i do that? I do not know what is
> conflicting
> > > and what is not.
> > > All i get is an error message and a crash. Nothing else. Everything
else
> > > works fine.
> > >
> > > I do not know where/what to look for. Maybe if Sony contacted me they
> > would
> > > tell me where to look and what to do next.
> > > I am sure they would not say, "sorry you need a clean machine, remove
> > > everything first and then call us again".
> > >
> > > > From your post, I see that you said you have problem when your phone
> is
> > > > connect, and you have better than minimum requirement specific by
the
> > > > software. Missing information would be list of running software,
> > hardware
> > > in
> > >
> > > I have a fairly Normal hardware, Keyboard, mouse etc.. all supplied
when
> i
> > > bought the PC. I have some new Digitech speaker but they had no
driver.
> > > I have a P4 1.7Mhz and 512 Mb memory, GeForce4 Ti 4200 video card
> > >
> > > As for software, McAfee AV & Firewall, (v 7.05, professional ed),
> WinZip,
> > > Office 2000 nothing else that i can see running, ( although i am
certain
> > > something is running).
> > > Windows XP Pro with almost all the latest Security patches.
> > >
> > > I do not know what else to look for or where to look for my drivers.
> > >
> > > > your machine and driver for those hardware. Someone here then may be
> > (yes
> > > > "may be", as we do not see your problem in our machines) can suggest
> you
> > > > something.
> > >
> > > No one here asked me what error i was getting or what i was running.
All
> i
> > > got was some wise s and nothing short of formatting, (even by
some
> > kids
> > > who claimed to know anything about computers).
> > >
> > > I do have XP Pro, but i think only Sony should connect to my machine,
I
> > > heard a few bad things about remote access.
> > >
> > > > You also state that your OS/computer crashes after you dock your
> phone,
> > > can
> > > > you add more detail on what actually is the error? Is it bluescreen
or
> > is
> > > it
> > > > just application crash (AV)? If it bluescreen, what is the error
code
> in
> > > the
> > > > screen? If it application crash, what application was crash?
> > >
> > > No, it is not a crash really, when i dock the phone i get a
> > "mRouterRuntime
> > > MFC Application error"
> > > A Microsoft report gets generated and in it is says that
> > > "mrouteaccesspoint.dll Appver:2.1.0.339" caused an error.
> > >
> > > I do not get a blue screen and no other application, (that i can see),
> > seems
> > > to crash.
> > >
> > > > Last (should be first actually) is to check with your computer
> > manufacture
> > > > and see if they have latest BIOS available. I saw many times in our
> lab
> > > that
> > > > machine acting weird with new hardware/driver added in, and was
solved
> > by
> > > > just update BIOS to the latest one (yes BIOS has bugs too).
> > >
> > > I have, ( according to Advent), the latest BIOS.
> > >
> > > >
> > > > Again, with out detail information, even Sony Ericsson wanted to
help
> > you,
> > > > they cannot help much or even reproduce problem in their lab as they
> do
> > > not
> > > > have same software/hardware configuration as your computer does, and
> it
> > > > would be nearly impossible for anyone to reproduce your problem
(with
> > out
> > > > luck or have the same conflict software/hardware as your computer
> has).
> > > >
> > >
> > > I totally agree that Sony Ericsson cannot guess what is wrong with my
> > > machine but they are not even taking the first step and asking me.
> > > You are the first person that asked my what error message i was
getting.
> > If
> > > i was to give that message to them maybe they would be able to say
> > straight
> > > away what the problem is and fix it.
> > > But they are not contacting me, they do not care what my problem is.
> > > Unfortunately i bought the phone partly because of the software so i
> > cannot
> > > let it 'go away', i have to get it to work or get another phone.
> > >
> > > Sims
> > >
> > >
> >
> >
>
>