Phone "not connected" - grrrrr

Posted: 03-06-2006, 04:00 PM

Ben C

Posts: n/a

Hi everyone

I have just reinstalled Windows, and installed PC Suite so that I can
continue to use my P910i with Outlook. But my phone is persistently shown
as 'Not Connected' even when it is. Here are some details:

After installing PC Suite, I connected the USB base station and Windows
auto-detects my new hardware. It downloads and installs software for a
'SEMC DSS-20 SyncStation Driver' (is this right, if I have already installed
PC Suite?). It then auto-detects a 'USB Serial Port' which it fails to find
software for, and which ends up listed under 'Other devices' in Device
Manager with an exclamation mark over it. After this imperfect
installation, and there is no animation in the task bar when I put my phone
on the base station, and my P910i isn't recognised by my PC. When I
uninstall all of the software and unplug the base station, the mysterious
'USB Serial Port' goes away again too. I've tried installing the software
and plugging in the hardware in different orders, but with no luck. I even
uninstalled my firewall and reinstalled the SE software, just in case there
was some kind of conflict, but this didn't work either.

Does anyone have any tips on what I could try to get this working? On a
virgin Windows install, this is very frustrating, and I'm running out of
things to try here.

Thanks for any help you can give.

Ben

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Responses to "Phone "not connected" - grrrrr"

Martin

Posts: n/a

Re: Phone "not connected" - grrrrr

Posted: 03-06-2006, 05:24 PM

"Ben C" <spam@spam.com> wrote in message
news:N7SdnfZSiv0ZwZHZnZ2dnUVZ8qednZ2d@giganews.com ...
> Hi everyone
>
> I have just reinstalled Windows, and installed PC Suite so that I can
> continue to use my P910i with Outlook. But my phone is persistently shown
> as 'Not Connected' even when it is. Here are some details:
>
> After installing PC Suite, I connected the USB base station and Windows
> auto-detects my new hardware. It downloads and installs software for a
> 'SEMC DSS-20 SyncStation Driver' (is this right, if I have already
> installed PC Suite?). It then auto-detects a 'USB Serial Port' which it
> fails to find software for, and which ends up listed under 'Other devices'
> in Device Manager with an exclamation mark over it. After this imperfect
> installation, and there is no animation in the task bar when I put my
> phone on the base station, and my P910i isn't recognised by my PC. When I
> uninstall all of the software and unplug the base station, the mysterious
> 'USB Serial Port' goes away again too. I've tried installing the software
> and plugging in the hardware in different orders, but with no luck. I
> even uninstalled my firewall and reinstalled the SE software, just in case
> there was some kind of conflict, but this didn't work either.
>
> Does anyone have any tips on what I could try to get this working? On a
> virgin Windows install, this is very frustrating, and I'm running out of
> things to try here.
>
> Thanks for any help you can give.
>
> Ben
>

It should detect the USB serial port, did you leave the CD in the drive? You
need that installed to get the thing to work. I'm not sure with Windows 98,
but you do need the SEMC DSS...... driver as installed.

You could try putting the CD back in and updating the driver manually and
simply point the device manager in the direction of the CD.

It may also be possible that the installation routine can't allocate a Com
port for the USB driver, I've had tihs before if there is any other software
that hogs the various Com ports, such as a Bluetooth card etc.

Martin

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Ben C

Posts: n/a

Re: Phone "not connected" - grrrrr

Posted: 03-06-2006, 05:29 PM

"Martin" <nospam@nospam.com> wrote in message
news:duhr83$9ho$2@nwrdmz02.dmz.ncs.ea.ibs-infra.bt.com...
>
> "Ben C" <spam@spam.com> wrote in message
> news:N7SdnfZSiv0ZwZHZnZ2dnUVZ8qednZ2d@giganews.com ...
>> Hi everyone
>>
>> I have just reinstalled Windows, and installed PC Suite so that I can
>> continue to use my P910i with Outlook. But my phone is persistently
>> shown as 'Not Connected' even when it is. Here are some details:
>>
>> After installing PC Suite, I connected the USB base station and Windows
>> auto-detects my new hardware. It downloads and installs software for a
>> 'SEMC DSS-20 SyncStation Driver' (is this right, if I have already
>> installed PC Suite?). It then auto-detects a 'USB Serial Port' which it
>> fails to find software for, and which ends up listed under 'Other
>> devices' in Device Manager with an exclamation mark over it. After this
>> imperfect installation, and there is no animation in the task bar when I
>> put my phone on the base station, and my P910i isn't recognised by my PC.
>> When I uninstall all of the software and unplug the base station, the
>> mysterious 'USB Serial Port' goes away again too. I've tried installing
>> the software and plugging in the hardware in different orders, but with
>> no luck. I even uninstalled my firewall and reinstalled the SE software,
>> just in case there was some kind of conflict, but this didn't work
>> either.
>>
>> Does anyone have any tips on what I could try to get this working? On a
>> virgin Windows install, this is very frustrating, and I'm running out of
>> things to try here.
>>
>> Thanks for any help you can give.
>>
>> Ben
>>
>
> It should detect the USB serial port, did you leave the CD in the drive?
> You need that installed to get the thing to work. I'm not sure with
> Windows 98, but you do need the SEMC DSS...... driver as installed.
>
> You could try putting the CD back in and updating the driver manually and
> simply point the device manager in the direction of the CD.
>
> It may also be possible that the installation routine can't allocate a Com
> port for the USB driver, I've had tihs before if there is any other
> software that hogs the various Com ports, such as a Bluetooth card etc.
>
> Martin
>
>
Thanks Martin. I actually just installed PC Suite as a software download,
rather than using the CD. I'm not sure I still have the old CD anywhere,
but I'll hunt around for it. Do you think the exe file without the CD might
not be sufficient?

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Sascha (MC Sushii) Buettner

Posts: n/a

Re: Phone "not connected" - grrrrr

Posted: 03-06-2006, 05:36 PM

Hi,

On Mon, 6 Mar 2006 17:29:24 -0000, "Ben C" <spam@spam.com> wrote:

>Thanks Martin. I actually just installed PC Suite as a software download,
>rather than using the CD. I'm not sure I still have the old CD anywhere,
>but I'll hunt around for it. Do you think the exe file without the CD might
>not be sufficient?

the PC Suite and the Drivers for the DSS-20 are separate downloads. Go
to the SE Site and download them.

Good luck.

Sascha

--
Alle Informationen wurden besten Wissens und Gewissens von mir selbst
verfasst, es sei denn, sie sind als Zitat gekennzeichnet.
Drastische Formulierungen spiegeln in der Regel einen dringenden
Handlungsbedarf wider.

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Ben C

Posts: n/a

Re: Phone "not connected" - grrrrr

Posted: 03-06-2006, 06:34 PM

"Sascha (MC Sushii) Buettner" <Sascha.Buettner@web.de> wrote in message
news:3nso021tvffeg95mum7mk053ql8qp2jvso@4ax.com...
> Hi,
>
> On Mon, 6 Mar 2006 17:29:24 -0000, "Ben C" <spam@spam.com> wrote:
>
>>Thanks Martin. I actually just installed PC Suite as a software download,
>>rather than using the CD. I'm not sure I still have the old CD anywhere,
>>but I'll hunt around for it. Do you think the exe file without the CD
>>might
>>not be sufficient?
>
> the PC Suite and the Drivers for the DSS-20 are separate downloads. Go
> to the SE Site and download them.
>
>
> Good luck.
>
>
> Sascha
>

Ohhhhhhhhhhhhhhh! Of course! Now I feel a bit stupid. Sure enough, I
installed that, and it works great. Thanks for helping! I can sleep easily
now...

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d0kt0r_$73v3@salmahayeksknockers.edu

Posts: n/a

Re: Phone "not connected" - grrrrr

Posted: 03-07-2006, 02:30 AM

Ben C <spam@spam.com> wrote:
> Hi everyone

> I have just reinstalled Windows, and installed PC Suite so that I can
> continue to use my P910i with Outlook. But my phone is persistently shown
> as 'Not Connected' even when it is. Here are some details:

I'm having similar issues with PCS withmy w600i. Good phone, shitty
accompanying software.

--
.................................................. ............................

"The thesis that the danger of genocide was hanging over us in June 1967 and
that Israel was fighting for its physical existence is only bluff, which
was born and developed after the war."

-Israeli General Matityahu Peled
(Ha'aretz, 19 March 1972)

Last edited by ankurmva : 10-20-2008 at 11:04 AM.

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Martin

Posts: n/a

Re: Phone "not connected" - grrrrr

Posted: 03-07-2006, 11:59 AM

<d0kt0r_$73v3@salmahayeksknockers.edu> wrote in message
news:Af6Pf.12296$Cp4.338@edtnps90...
> Ben C <spam@spam.com> wrote:
>> Hi everyone
>
>> I have just reinstalled Windows, and installed PC Suite so that I can
>> continue to use my P910i with Outlook. But my phone is persistently
>> shown
>> as 'Not Connected' even when it is. Here are some details:
>
> I'm having similar issues with PCS withmy w600i. Good phone, shitty
> accompanying software.
>
>

SE have a lot to learn about connection software, I've never had problems
with MS Activesync.

Martin

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