t-mobile unlock horror story continued

Posted: 02-22-2004, 02:17 AM

james g. keegan jr.

Posts: n/a

having seen several replies here to my earlier requst and having received a
few supportive emails, i called t-mobile customer care again tonight.

again i asked for help in unlocking an old voicestream ericsson t-28 world
phone, without a sim, so that i could purchase a china sim and use it when i
arrive in china in a few weeks.

the phone was a gift from a colleague and had been gathering dust in a closet
for years.

neither my colleague or i are currently t-mobile customers.

undaunted i called customer care with my situation and, after a long
conversation with a great customer care rep, i was transferred to activations
and after a long while i was transferred back to customer care where an
extremly curt customer care rep told me i didn't meet any of their
qualifications since i wasn't their customer. wow.

i have the IMEI code and i understand i can get a cable and software to force
an unlock. i also understand i can mail the phone somewhere and theoretically
have it unlocked.

damn.

it frustrates me that t-mobile could easily have helped me, particularly
after spending nearly 45-minutes on the phone with me for a 2nd time, and yet
they chose not to help.

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Responses to "t-mobile unlock horror story continued"

Dan Altemyr

Posts: n/a

Re: t-mobile unlock horror story continued

Posted: 02-22-2004, 08:33 AM

The only lesson to learn about this story is: DON'T BUY SIM-LOCKED PHONES.
Since they are useless unless you continue to use it with the operator that
locked it, they should be given away by the operator in the first place.

/Dan

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james g. keegan jr.

Posts: n/a

Re: t-mobile unlock horror story continued

Posted: 02-22-2004, 03:53 PM

"Dan Altemyr" <no@sp.am> wrote in news:SPZZb.49873$mU6.198890
@newsb.telia.net:

> The only lesson to learn about this story is: DON'T BUY SIM-LOCKED PHONES.
> Since they are useless unless you continue to use it with the operator that
> locked it, they should be given away by the operator in the first place.

why is that a lesson in this case? i said the phone was a gift from a former
voicestream customer?

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dianebrat

Posts: n/a

Re: t-mobile unlock horror story continued

Posted: 02-22-2004, 04:54 PM

james,

I hate to say it, but by not being a current customer you lose a lot of
leverage.

They really don't have much incentive to be extra nice, you're not giving
them any money at the moment, one of the reasons they provide unlock
services for customers is because they are customers and they'd like to keep
them...

I'm really surprised no one else mentioned this..

I know it sucks.. but business is business...

Diane

"james g. keegan jr." <keegan@nycap.rr.com> wrote in message
news:Xns94976ED90EE95keegannycaprrcom@24.24.2.167. ..
> "Dan Altemyr" <no@sp.am> wrote in news:SPZZb.49873$mU6.198890
> @newsb.telia.net:
>
> > The only lesson to learn about this story is: DON'T BUY SIM-LOCKED
PHONES.
> > Since they are useless unless you continue to use it with the operator
that
> > locked it, they should be given away by the operator in the first place.
>
>
> why is that a lesson in this case? i said the phone was a gift from a
former
> voicestream customer?
>

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james g. keegan jr.

Posts: n/a

Re: t-mobile unlock horror story continued

Posted: 02-22-2004, 07:40 PM

"dianebrat" <newsies at qwack.org> wrote in
news:vjmdnXj9KpAyQ6XdRWPC-g@speakeasy.net:

> I hate to say it, but by not being a current customer you lose a lot of
> leverage.
>
> They really don't have much incentive to be extra nice, you're not
> giving them any money at the moment, one of the reasons they provide
> unlock services for customers is because they are customers and they'd
> like to keep them...
>
> I'm really surprised no one else mentioned this..
>
> I know it sucks.. but business is business...

actually, i'm not surprised at their behavior. initially, i concluded these
policies are the reason so many unlock services exist. but a few people told
me that my expectations of t-mobile were far too critical and that i should
give them a chance.

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james g. keegan jr.

Posts: n/a

Re: t-mobile unlock horror story continued

Posted: 02-23-2004, 12:08 AM

Joseph <JoeOfSeattle@yahoo.NONOcom> wrote in
news:mr3i30dfdbqth0ifajct8alqs1d037tfgr@4ax.com:
> And just why is it that you believe that you deserve *any* assistance
> from T-Mobile to unlock a phone when in fact you are not a subscriber?

because they had nothing to loose and everything to gain. clearly their
management is not at all enlightened.

if you would like me to explain the "nothing to loose and everything to
gain" comment, feel free to ask. i thought it would be demeaning to the
readership, or at least condescending for me to explain in this note.

if you would like em to explain the "demeaning to the readership, or at least
condescending" remark, feel free to ask. i have read a few of our posts and i
can see why you might need to ask.

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ef

Posts: n/a

Re: t-mobile unlock horror story continued

Posted: 02-23-2004, 04:08 AM

something you should understand
I even wanted to unlock nokia 3650, I have to wait my contract has
reached 90 days
since you're not their customer, they don't oblige to provide unlock
code in order you to use the phone to another service provider
you can ask Cingular and ATT, they'll give you EXACTLY same answer

james g. keegan jr. wrote:

>Joseph <JoeOfSeattle@yahoo.NONOcom> wrote in
>news:mr3i30dfdbqth0ifajct8alqs1d037tfgr@4ax.com :
>
>
>>And just why is it that you believe that you deserve *any* assistance
>>from T-Mobile to unlock a phone when in fact you are not a subscriber?
>>
>>
>
>because they had nothing to loose and everything to gain. clearly their
>management is not at all enlightened.
>
>if you would like me to explain the "nothing to loose and everything to
>gain" comment, feel free to ask. i thought it would be demeaning to the
>readership, or at least condescending for me to explain in this note.
>
>if you would like em to explain the "demeaning to the readership, or at least
>condescending" remark, feel free to ask. i have read a few of our posts and i
>can see why you might need to ask.
>
>
>
>

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james g. keegan jr.

Posts: n/a

Re: t-mobile unlock horror story continued

Posted: 02-23-2004, 05:34 PM

Joseph <JoeOfSeattle@yahoo.NONOcom> wrote in
news:bs8k3010chaamtkeoiki8hp7v5rb8438ph@4ax.com:

> On Mon, 23 Feb 2004 00:08:13 GMT, "james g. keegan jr."
> <keegan@nycap.rr.com> wrote:
>
>>oseph <JoeOfSeattle@yahoo.NONOcom> wrote in
>>news:mr3i30dfdbqth0ifajct8alqs1d037tfgr@4ax.co m:
>>> And just why is it that you believe that you deserve *any* assistance
>>> from T-Mobile to unlock a phone when in fact you are not a subscriber?
>>
>>because they had nothing to loose and everything to gain. clearly their
>>management is not at all enlightened.
>
> What have they to *gain?* Nothing that I can see.

is that why you deleted the following text?

"if you would like me to explain the "nothing to loose and everything to
gain" comment, feel free to ask. i thought it would be demeaning to the
readership, or at least condescending for me to explain in this note.

if you would like me to explain the "demeaning to the readership, or at
least condescending" remark, feel free to ask. i have read a few of your
posts and i can see why you might need to ask."

so if you ask me politely this time, i will explain.

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Dan Duncan

Posts: n/a

Re: t-mobile unlock horror story continued

Posted: 02-23-2004, 06:56 PM

In alt.cellular.ericsson james g. keegan jr. <keegan@nycap.rr.com> wrote:
> it frustrates me that t-mobile could easily have helped me, particularly
> after spending nearly 45-minutes on the phone with me for a 2nd time, and yet
> they chose not to help.

Do you know someone who is a tmobile customer who could
call back for you?

-DanD

--
# Dan Duncan (kd4igw) dand@pcisys.net http://pcisys.net/~dand
# But officer, if you knew exactly how fast I was going you never
# would have found me.

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james g. keegan jr.

Posts: n/a

Re: t-mobile unlock horror story continued

Posted: 02-23-2004, 09:55 PM

Dan Duncan <dand@shell.pcisys.net> wrote in
news:103kj6b7ssohee0@corp.supernews.com:

> In alt.cellular.ericsson james g. keegan jr. <keegan@nycap.rr.com>
> wrote:
>> it frustrates me that t-mobile could easily have helped me,
>> particularly after spending nearly 45-minutes on the phone with me for
>> a 2nd time, and yet they chose not to help.
>
> Do you know someone who is a tmobile customer who could
> call back for you?

great reply. yeah, i think i can work that out. thank you.

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