Nokia 6230 Piece of Junk

Nokia 6230 phones seem unreliable and Nokia's response sucks

A warning to all... After owning a bunch of very reliable Nokia phones
earlier, I bought a 6230. Great features, but the quality sucks. The
first phone devloped a bad display (green pixels) & was replaced. On
the second phone, the regular speaker buzzed and distorted speech. I
sent it in for repair. They returned it unrepaired. I waited until it
got even worse (used my bluetooth headset mostly).

I sent it in, the third time I've sent in a repair in 1 year, and they
received it on 2 March. They say in their policy that repair time
should be 10-15 business days. I wrote them, asking them, after 4
weeks, to either repair the phone immediately or send me a new one.
They refused.
Here is the mail I received, which just says, "tough luck, buddy."

I warned them I would be posting to alt.cellular.nokia- now let them
show up in usenet searches. Guess I'll be using my Motorola phone
permanently now. Sheesh- what a way to lose customers.

-------------------------------------------------------------------
Dear Robert,

Thank you for e-mailing the Nokia Care Contact Center.

We understand that you want your Nokia 6230 phone repaired now, or a new
phone sent to you.

Robert, your Nokia 6230 phone, serial number 353372001406160, was
received for repair on March 02, 2006 and is currently in the process of
being repaired.

We apologize for the delay in the repair process.

In addition, purchasers of Nokia phones are given a limited warranty on
the phone for one-year after purchase. This provides in part that:

"During the limited warranty period, Nokia will repair, or replace, at
Nokia's sole option, any defective parts, or any parts that will not
properly operate for their intended use with new or refurbished
replacement items if such repair or replacement is needed because of
product malfunction or failure during normal usage."

Please note that Nokia will be unable to send you a new Nokia phone to
replace your Nokia 6230 phone.

If you have any additional questions, please contact us. To ensure
proper handling, please continue to use the current subject line.

Thank you for choosing Nokia for your mobile needs.

Phillip
E-mail Specialist
Nokia Inc.

P.S. In an effort to continuously improve Nokia's service to you, please
complete our short 8 question E-mail Care Survey. Please copy and paste
the following link into the address field of your web browser
https://digiumenterprise.com/query.a...U695WCCP6477K7

----------------------------
From: rperkins1@nc.rr.com
Sent: Tuesday, April 4, 2006 11:49:15 AM
To:
Subject: Repair Status RequestID: 1-13REC5

Email....: 'xxxxx@nc.rr.com'
First....: 'robexxrt'
Last.....: 'perkixxns'
Zip......: '2754316'
Model....: '6230'
Order#...: ''
ESN......: '353372001406160'
Mobile#..: '919-260-xxxx'
Provider.: 'Cingular'
Subject..: 'Repair Status'
OS.......: ''
WebBrowser..: ''
ConnectType..: ''
NewsletterOptIn..: 'no'
Message..: 'You received my broken phone on 2 March. Repair time
was supposed to be 10-15 days. I want my phone back fixed now or send me
a new one. My next step is to post my experience with having to send my
6230 back for repair 3 times in 1 year to the internet on
alt.wireless.nokia. Tell me when you are going to send out my phone. '

Server...:
'https://www.nokiausa.com/support/contact_us/email/confirmation - -
daenusap02'


Keywords: Broken busted won't fix repair replace Nokia 6230 6230i
customer service unresponsive ignore ignoring poor quality repair
nightmare sucks bites eats it stupid bureaucratic sloppy junk crap piece
of shit