Nokia Club replacement cells
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My 6230 died today and even though it's considered a business phone
by Nokia, they do not replace it straight away but require it to be
sent in. Given the implending New Year's, I am likely to wait four
weeks for it, if not longer, they said.
Club Nokia offers replacement cell phones, which in and of itself is
a good idea, and a necessary service for business customers (who buy
business phones). However, it's perfectly crap how they do it. Here
are my rants:
- I had to try 8 stores before finding one which still had any
replacements. Either that means that Nokia does not provide
enough to meet the service they proudly announce, or that there
are too many broken Nokias these days. Either way turns out as
a bad sign of Nokia.
- When I finally found a shop that claimed to still have
replacements on the phone, I had to show the shop people online
that they are supposed to offer me a replacement for the time of
the repair. "Suddenly" they remembered... maybe Nokia should get
some more clueful people, or stop making such a fuzz about the
services they offer.
- I talk on the phone between 4 and 8 hours per day and therefore
have a Bluetooth headset. Nokia is unable to offer
Bluetooth-enabled replacements.
- None of the available phones even had Infrared, nor were they
able to provide me with the sync cable. I have about 400
contacts in my phone book (and I *need* about 100 of them). The
only way to deal with the replacement is thus to enter 100
numbers by hand.
- Of the four available replacement phones, one had a broken
screen (making it almost unreadable), and two looked like they'd
been carried around the world 50 times by 50 different people.
Only one was acceptable, suffering from a broken battery case
which had therefore be kept in place with tape. This is the one
I took...
- ... only to find out that this is the same cell a friend of mine
had submitted for (non-warranty) repair about a year ago and was
told that it was impossible to repair. He thus bit his tongue
and bought a new one, telling them that he had no interest to
have a broken phone back. The phone now in my Pocket *works* and
has his initials behind the battery. So this is like 90% likely
to be his phone. And it works.
Good job Nokia. If you are unable to keep your promises properly,
could you at least please stop calling the 6230 a business phone?
The camera and MP3 player are certainly not what make it business.
And while you're at it, maybe you should read up in the dictionary
what "customer service" and "quality" mean.
A disgruntled never-will-buy-Nokia-again dude.
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