Nokia press release today regarding exploding batteries
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Recently, in the Netherlands a battery used in a Nokia 7210 mobile
phone exploded. An investigation by Nokia experts clearly proved that
the battery involved in the incident was not a Nokia battery. Over the
past months, cases have been reported of non-original mobile phone
batteries exploding, causing damage to both batteries and phones. In
all the reported cases, the battery has been a non-original battery.
Nokia offers its cooperation to authorities in taking legal measures
available against those who sell and distribute poor quality
non-original mobile phone enhancements compatible to Nokia products.
In general, the reported incidents are due to an internal short
circuit. An internal short circuit can be caused by careless design,
an uncontrolled production process or a combination of both. Original
Nokia batteries and chargers are designed and manufactured adhering to
stringent safety and quality measures. These include very strict
requirements regarding the materials and insulation used inside the
batteries as well as continuous production control and intensive
product testing.
"Nokia invests a lot in research and development to constantly
safeguard and improve the quality and safety in Nokia products," said
Juha Murtopuro, Director, Mobile Enhancements Business Unit, Nokia
Mobile Phones. "With the non-original batteries we have been able to
inspect, it appears that they did not fulfill the safety and quality
requirements comparable to those that Nokia applies to its original
batteries. Using inferior quality standards may lead to these types of
incidents occuring. The best way to prevent such incidents is to use
only original Nokia enhancements and to buy them from an authorized or
other reputable dealer."
In response to the recent incidents, Nokia has intensified its
enforcement efforts. These include alerting its own distribution
channels to the dangers of counterfeit products (a non-original
product that infringes Nokia's trademark), requesting their assistance
in identifying the source of such products and prosecuting parties
found to be distributing counterfeit products.
Furthermore, Nokia is increasing its cooperation with local customs
and law enforcement agencies. The cooperation will also include
training to distinguish between original and counterfeit products.
Nokia has set up an email address where concerned parties can provide
Nokia with information on counterfeit products:
brandprotection@nokia.com.
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