T-Mobile is a nightmare
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have a customer service problem, forget getting any help at all.
The customer service reps and supervisors are like robots. They won't do
anything that isn't in writing. I have had many billing problems, many
phone issues, and NOTHING has been resolved.
If anyone has any thoughts about becoming a T-Mobile customer, please
don't. The customer service nightmare isn't worth it.
You ask, ?am I frustrated?? Yes, I am. I am extremely frustrated
because T-Mobile announces "World-Class" service, however they don't
give a crap about anything except taking your money.
If you are offended by me bashing T-Mobile, then put yourself in my
shoes. After no less than 30 calls, my phone still isn't working and my
billing is complete messed up (I am being over charged).
Does anyone at T-Mobile care? It doesn't look like it from this end.
[posted via phonescoop.com]
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