GSM Hacks > Mobile Phones & Devices > Motorola > Charging Problem

Charging Problem

Posted: 05-01-2006, 02:26 PM
Prof. Franz Blaha
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M 4-months-old black Razr V3 (which I bought, new, unbranded, unlocked)
always had horrible battery usage time, both stand-by and talk time.

Since last week, it refuses to charge to Charging Complete status, empties
after 3-4 hours standby time, appears to be warmer than before when charging
and even empties itself overnight when switched off.

I have used 3 different batteries, 4 different charges, including car
charger and spare battery charger -- same results.

I think it's time to investigate repair/replacement!? Could anyone with
appropriate experience give me guidance to Motorola phone/web places to make
the necessary inquiries/requests. I live in Nebraska.

Many thanks for any specific help. I have tried to find this on my own, but
it's a tangled web.

Regards,

Franz


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Responses to "Charging Problem"

bamp
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Re: Charging Problem
Posted: 05-01-2006, 06:49 PM

"Prof. Franz Blaha" <fblaha1@uneb.rr.com> wrote in message
news:GUo5g.3915$1J4.2504@tornado.rdc-kc.rr.com...
>M 4-months-old black Razr V3 (which I bought, new, unbranded, unlocked)
>always had horrible battery usage time, both stand-by and talk time.
>
> Since last week, it refuses to charge to Charging Complete status, empties
> after 3-4 hours standby time, appears to be warmer than before when
> charging and even empties itself overnight when switched off.
>
> I have used 3 different batteries, 4 different charges, including car
> charger and spare battery charger -- same results.
>
> I think it's time to investigate repair/replacement!? Could anyone with
> appropriate experience give me guidance to Motorola phone/web places to
> make the necessary inquiries/requests. I live in Nebraska.
>
> Many thanks for any specific help. I have tried to find this on my own,
> but it's a tangled web.
>
> Regards,
>
> Franz
>
Sounds like a bad battery, you can get them cheap on ebay. For less
charger/phone problems, stay with the Motorola OEM batteries.
...
bamp


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BruceR
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Re: Charging Problem
Posted: 05-01-2006, 06:56 PM
Try a new genuine Motorola battery. Charge it in the phone overnight
with the phone turned off. Keep Bluetooth power off when you're not
using it. If that doesn't work, the phone is bad.


> M 4-months-old black Razr V3 (which I bought, new, unbranded,
> unlocked) always had horrible battery usage time, both stand-by and
> talk time.
> Since last week, it refuses to charge to Charging Complete status,
> empties after 3-4 hours standby time, appears to be warmer than
> before when charging and even empties itself overnight when switched
> off.
> I have used 3 different batteries, 4 different charges, including car
> charger and spare battery charger -- same results.
>
> I think it's time to investigate repair/replacement!? Could anyone
> with appropriate experience give me guidance to Motorola phone/web
> places to make the necessary inquiries/requests. I live in Nebraska.
>
> Many thanks for any specific help. I have tried to find this on my
> own, but it's a tangled web.
>
> Regards,
>
> Franz


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Prof. Franz Blaha
Prof. Franz Blaha's Avatar
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Re: Charging Problem
Posted: 05-01-2006, 07:11 PM
I have used 1 original Motorola battery (came with the phone) and 1 spare
after-market one. Exact same symptoms.

I have charged the phone both off and on. Same result. Bluetooth is always
off, except when I use my BT earpiece on trips.

The phone works very well when it ishooked up to a power source or for the 2
hours the batteries last after being fully charged (according to the battery
meter).

Is it worth contacting Motorola for repair/replacement. If so -- how and
where?

Thanks for your assistance.

Franz
"BruceR" <br@NOhawaiiSPAM.com> wrote in message
news:vRs5g.3816$yM.530@tornado.socal.rr.com...
> Try a new genuine Motorola battery. Charge it in the phone overnight with
> the phone turned off. Keep Bluetooth power off when you're not using it.
> If that doesn't work, the phone is bad.
>
>
>> M 4-months-old black Razr V3 (which I bought, new, unbranded,
>> unlocked) always had horrible battery usage time, both stand-by and
>> talk time.
>> Since last week, it refuses to charge to Charging Complete status,
>> empties after 3-4 hours standby time, appears to be warmer than
>> before when charging and even empties itself overnight when switched
>> off.
>> I have used 3 different batteries, 4 different charges, including car
>> charger and spare battery charger -- same results.
>>
>> I think it's time to investigate repair/replacement!? Could anyone
>> with appropriate experience give me guidance to Motorola phone/web
>> places to make the necessary inquiries/requests. I live in Nebraska.
>>
>> Many thanks for any specific help. I have tried to find this on my
>> own, but it's a tangled web.
>>
>> Regards,
>>
>> Franz
>
>


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BruceR
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Re: Charging Problem
Posted: 05-01-2006, 07:27 PM
Go here:
http://direct.motorola.com/hellomoto...bileDevice.asp


> I have used 1 original Motorola battery (came with the phone) and 1
> spare after-market one. Exact same symptoms.
>
> I have charged the phone both off and on. Same result. Bluetooth is
> always off, except when I use my BT earpiece on trips.
>
> The phone works very well when it ishooked up to a power source or
> for the 2 hours the batteries last after being fully charged
> (according to the battery meter).
>
> Is it worth contacting Motorola for repair/replacement. If so -- how
> and where?
>
> Thanks for your assistance.
>
> Franz
> "BruceR" <br@NOhawaiiSPAM.com> wrote in message
> news:vRs5g.3816$yM.530@tornado.socal.rr.com...
>> Try a new genuine Motorola battery. Charge it in the phone overnight
>> with the phone turned off. Keep Bluetooth power off when you're not
>> using it. If that doesn't work, the phone is bad.
>>
>>
>>> M 4-months-old black Razr V3 (which I bought, new, unbranded,
>>> unlocked) always had horrible battery usage time, both stand-by and
>>> talk time.
>>> Since last week, it refuses to charge to Charging Complete status,
>>> empties after 3-4 hours standby time, appears to be warmer than
>>> before when charging and even empties itself overnight when
>>> switched off.
>>> I have used 3 different batteries, 4 different charges, including
>>> car charger and spare battery charger -- same results.
>>>
>>> I think it's time to investigate repair/replacement!? Could anyone
>>> with appropriate experience give me guidance to Motorola phone/web
>>> places to make the necessary inquiries/requests. I live in Nebraska.
>>>
>>> Many thanks for any specific help. I have tried to find this on my
>>> own, but it's a tangled web.
>>>
>>> Regards,
>>>
>>> Franz


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Prof. Franz Blaha
Prof. Franz Blaha's Avatar
Posts: n/a
 
Re: Charging Problem
Posted: 05-01-2006, 11:01 PM
Bruce:

Thank you very much! I tried this page, but whenever I was ready to go to
the second page of the "Mail to National Service Center" page, I encountered
an Internal Server Error.
I finally called Motorola, was given very prompt and courteous information,
and asked to mail the phone to Bloomington, IN, where, I was told, it would
be repaired or replaced.

I was very pleasantly surprised by the short (nil) waiting time in a phone
queue and the very customer-friendly treatment. Go Moto!!

Regards,

Franz
"BruceR" <br@NOhawaiiSPAM.com> wrote in message
news:sit5g.3820$yM.3488@tornado.socal.rr.com...
> Go here:
> http://direct.motorola.com/hellomoto...bileDevice.asp
>
>
>> I have used 1 original Motorola battery (came with the phone) and 1
>> spare after-market one. Exact same symptoms.
>>
>> I have charged the phone both off and on. Same result. Bluetooth is
>> always off, except when I use my BT earpiece on trips.
>>
>> The phone works very well when it ishooked up to a power source or
>> for the 2 hours the batteries last after being fully charged
>> (according to the battery meter).
>>
>> Is it worth contacting Motorola for repair/replacement. If so -- how
>> and where?
>>
>> Thanks for your assistance.
>>
>> Franz
>> "BruceR" <br@NOhawaiiSPAM.com> wrote in message
>> news:vRs5g.3816$yM.530@tornado.socal.rr.com...
>>> Try a new genuine Motorola battery. Charge it in the phone overnight
>>> with the phone turned off. Keep Bluetooth power off when you're not
>>> using it. If that doesn't work, the phone is bad.
>>>
>>>
>>>> M 4-months-old black Razr V3 (which I bought, new, unbranded,
>>>> unlocked) always had horrible battery usage time, both stand-by and
>>>> talk time.
>>>> Since last week, it refuses to charge to Charging Complete status,
>>>> empties after 3-4 hours standby time, appears to be warmer than
>>>> before when charging and even empties itself overnight when
>>>> switched off.
>>>> I have used 3 different batteries, 4 different charges, including
>>>> car charger and spare battery charger -- same results.
>>>>
>>>> I think it's time to investigate repair/replacement!? Could anyone
>>>> with appropriate experience give me guidance to Motorola phone/web
>>>> places to make the necessary inquiries/requests. I live in Nebraska.
>>>>
>>>> Many thanks for any specific help. I have tried to find this on my
>>>> own, but it's a tangled web.
>>>>
>>>> Regards,
>>>>
>>>> Franz
>
>


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\Reb\ Ruster
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Re: Charging Problem
Posted: 05-02-2006, 08:17 PM
On Mon, 01 May 2006 23:01:31 GMT, "Prof. Franz Blaha"
<fblaha1@uneb.rr.com> wrote:

Yeah, you probably got a bad phone from the company. Sounds like the
charger circuit is faulty. Good luck with it.


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Prof. Franz Blaha
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Re: Charging Problem
Posted: 05-03-2006, 02:31 AM
""Reb" Ruster" <rruster@rebulon.net> wrote in message
news:4gff5214ffc34i8t534hv0odpolgna9stf@4ax.com...
> On Mon, 01 May 2006 23:01:31 GMT, "Prof. Franz Blaha"
> <fblaha1@uneb.rr.com> wrote:
>
> Yeah, you probably got a bad phone from the company. Sounds like the
> charger circuit is faulty. Good luck with it.
>

That's what the "level 2" service center diagnosed. It's now on the way to
the National Service Center for repair/replacement. They were all very
forthcoming and friendly.

Franz


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