I hope someone can help. I just got a new Moto E815 to upgrade my wife's
old T730. I bought a copy of MPT and the cable. I was able to get a
connection to her old T730 to copy off her address book into MPT.
When I try to connect the E815 I can not get MPT to recognize the phone. I
am trying to set up a second profile (the first for the T730; second for the
E815.) I hear my PC make the little bing-bong sound when a USB device is
attached, so I assume I am making a connection to the PC just fine. When I
go into the process to detect the phone, the progress bar moves across and
then eventually comes back with a message about not being able to find the
phone.
Are there drivers that I need to install? This is really puzzling and
frustrating.
Thanks in advance!
Keith