Software for v262?

Hello! I recently bought a Motorola v262 and am quite disappointed with the
reception indoors (outdoors, it works great). So, I called up Telus and they
told me that maybe the software needs to be upgraded and told me to check
with Future Shop (where I bought it). Future Shop says they don't know what
Telus is talking about as Motorola v262 is a new model and doesn't need an
upgrade. So, I am stuck with either a bad phone or bad cellular service. Not
sure which one.

Could someone tell me what this software thing is about?

Thanks.

Subbu