Is Verizon diagnostic services simply "can you hear me now......good!"
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except that lately I am getting calls from people and when I answer,
they can hear me, but I can't hear them. I call them back and we have a
regular conversation.
Then I am dropping calls for no reason while driving or while sitting
still (not moving) in a car or in a store. The signal strength varies
from 5 bars to no bars.
I took it into two different Verizon stores with technicians working
there. They didn't do anything other than call my phone while I was in
the store and pretty much go "can you hear me now....good!". One guy
told me that my roaming software needed to be updated - he said I had
the next to last version. I asked him why he didn't hook up the phone to
their diagnostic computer, and he told me they sent it out for
calibration and they haven't come back yet.
That seems like a crock of shit to me - it really sounds like Verizon
got rid of their Marconi diagnostic machines, and it's cheaper for them
to swap out phones if your phone is under warranty - usually with a
refurbished unit. Otherwise you have to pay full pop for a new phone,
and extend your contract. If your phone has intermittent problems, you
are screwed unless the phone acts up while you are in the store.
Why do they sell phones under a new every two plan, essentially selling
a two-year calling plan, when they know the phones won't last the full
time? I mean I know that they are a company trying to make money, but
it seems like they are committing fraud if they sell phone under a two
year plan and they haev no way to diagnose or fix phones they know won't
last two years without problems.
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