V300 and GPRS

Just got my wife a new V300 on T-mobile,when she tries accessing t-zones she
gets message 'GPS Network not available' then 'Attempt direct data call' (
which works fine ). The phone is setup for GPRS according to the settings in
Web Sessions it says T-mobile GPRS and the entry details look same as web
site suggestions..

Any help appreciated

RobertJM

PS she phoned t-mobile ,who said they were going to send her required
settings,but nothing has come yet,although like i said the settings look ok
to me.