I will never buy from Motorola again...
Posts: n/a
the firmware upgraded for bluetooth.
My bad - I neglect to send the Proof of purchase. I call the next day
after having shipped it, to confirm what to do. They say fax it in
with a note. I fax it in with a detailed note - I left this out,
here's the ESN, yada yada yada. Wait until about 2 days after they
rec'd it (confirmed via fedex). I also confirm that they rec'd the
fax. Yes. Call about a week later, they're just about to hand it to a
tech. Just confirming everything's honky dory. Call a few days later
(December 12), they said it's done and been shipped out. GREAT!
December 15th - recieve phone back 'unrepaired - no proof of warranty
enclosed'. Boy, was I fuming. It included a pre-paid shipping slip, so
I sent it back the 16th, they got it the 17th. I've called about every
3-4 days - they STILL have it. I've been told now by 5 people that an
escalation request has been submitted, and the tech has been e-mailed,
however each person tells me that they are the first to do this, that
there's no notes in the account that this was ever done, etc. They
also claim there's no way they can telephone the tech or even the tech
department - they have to use e-mail (uhh ok, no phones there? Is this
a sweatshop?). Over the past 2 weeks, every time I call I'm told 'call
back in 2 days'. Every 2 days, I get 'Oh, no, no no escalation has
been done yet! And each time, I have to go over once again, that the
phone has been out of my hands since December 1- each time they say
'Well, we just receieved it December 17th!'
So while I was on hold with customer care, I filled out a web comment
on Motorola's web site. I documented my experience, etc.
Their reply: "Please call customer care at 1-800-..."
I slowly banged my head against the wall numerous times.
And unfortuantely, their customer service has been outsourced to
somewhere obviously south american. Very heavy accent each time.
What's funny is a coworker sent his Kyocera phone in for repair
December 22nd - and got it back Jan 8.
To e-mail me, remove theobvious from my e-mail address.
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