J.D. Power and Associates 2003 U.S. Wireless Phone Evaluation Study

"Oscar_lives" <nospam@2no_tspam.net> wrote in message
news:1TSob.78292$Tr4.201309@attbi_s03...

>
> I'll bet 100 wasn't the AVERAGE. I'm betting the average was around 60 or
> so.
>

100 is the average. JD Powers studies always use 100 as the average to make
comparisions easy.

Hopper


--

http://meetmyattorney.com/

"Hopper" <crapfromusenet@meetmyattorney.com> wrote in message
news:nhTob.77436$Fm2.60691@attbi_s04...

> 100 is the average. JD Powers studies always use 100 as the average to
make
> comparisions easy.


I should correct myself. The frequently, but not always, use 100.

This definitely seems accurate. I have had 4 Nokia and 2 Sony Ericsson
phones. Both are pieces of ^%$!. I've had endless problems and both.
However, Nokia's customer service is a better than SE.

"Mighty Land" <mighty_nation@yahoo.com> wrote in message
news:31f7b4f7.0311011019.171e7c16@posting.google.c om...
: Using 100 as the industry average for overall customer satisfaction,
: LG scored 121, Samsung got 117, Sanyo 116 and Motorola 102. The
: handset manufacturers scoring below average were Nokia with 96,
: AudioVox at 94 and Sony Ericsson at 88.
:
: Key quotes:
:
: "Newer mobile phones include many of the features and cutting-edge
: technology subscribers are looking for, including multi-color
: displays, polyphonic ringers and multimedia messaging capabilities
: such as camera phones that can include a voice message."
:
: "One example of a handset manufacturer that exceeds customer
: expectations is LG. LG ranks highest in overall customer satisfaction
: with wireless cell phones, consistently performing above the industry
: average across all five areas that impact carrier performance,
: especially with features and physical design."
:
: "Following LG in the rankings are Samsung, Sanyo, Motorola and
: Kyocera, respectively."
:
: "The 2003 U.S. Wireless Phone Evaluation Study measures customer
: satisfaction among the eight largest wireless handset manufacturers
: and is based on responses from 24,359 households."
:
: The full article can be found at:
: http://www.jdpower.com/news/releases...asp?ID=2003133

Mighty Land wrote:
> Key quotes:
>
> "Newer mobile phones include many of the features and cutting-edge
> technology subscribers are looking for, including multi-color
> displays, polyphonic ringers and multimedia messaging capabilities
> such as camera phones that can include a voice message."

Hrmmmmmmmm......... Clear reception and able to hold a signal
don't appear to have been worthy of a desired feature.

In article <%zUob.526$EV5.4@newssvr24.news.prodigy.com>,
JRW <no_addy@no_.com> wrote:
>Mighty Land wrote:
>> Key quotes:
>>
>> "Newer mobile phones include many of the features and cutting-edge
>> technology subscribers are looking for, including multi-color
>> displays, polyphonic ringers and multimedia messaging capabilities
>> such as camera phones that can include a voice message."
>
>Hrmmmmmmmm......... Clear reception and able to hold a signal
>don't appear to have been worthy of a desired feature.

All of those features are "sexy" things the marketers can really
push to the teenagers and twenty-somethings. "But can you actually
make a phone call with the thing in the places I will be?" is
DULL DULL DULL.

(major sarcasm to be inferred)

Holy moly, was this study done at the food court in the local mall during
summer vacation?

I would swear that the top 4 phone manufacturers would have been flipped.
with Sanyo near the top and LG near the bottom.


"Mighty Land" <mighty_nation@yahoo.com> wrote in message
news:31f7b4f7.0311011019.171e7c16@posting.google.c om...
> Using 100 as the industry average for overall customer satisfaction,
> LG scored 121, Samsung got 117, Sanyo 116 and Motorola 102. The
> handset manufacturers scoring below average were Nokia with 96,
> AudioVox at 94 and Sony Ericsson at 88.
>
> Key quotes:
>
> "Newer mobile phones include many of the features and cutting-edge
> technology subscribers are looking for, including multi-color
> displays, polyphonic ringers and multimedia messaging capabilities
> such as camera phones that can include a voice message."
>
> "One example of a handset manufacturer that exceeds customer
> expectations is LG. LG ranks highest in overall customer satisfaction
> with wireless cell phones, consistently performing above the industry
> average across all five areas that impact carrier performance,
> especially with features and physical design."
>
> "Following LG in the rankings are Samsung, Sanyo, Motorola and
> Kyocera, respectively."
>
> "The 2003 U.S. Wireless Phone Evaluation Study measures customer
> satisfaction among the eight largest wireless handset manufacturers
> and is based on responses from 24,359 households."
>
> The full article can be found at:
> http://www.jdpower.com/news/releases...asp?ID=2003133

"Oscar_lives" <nospam@2no_tspam.net> wrote
>
> "Mighty Land" <mighty_nation@yahoo.com> wrote in message
> news:31f7b4f7.0311011019.171e7c16@posting.google.c om...
> > Using 100 as the industry average for overall customer satisfaction,
> > LG scored 121, Samsung got 117, Sanyo 116 and Motorola 102. The
> > handset manufacturers scoring below average were Nokia with 96,
> > AudioVox at 94 and Sony Ericsson at 88.
>
> I'll bet 100 wasn't the AVERAGE. I'm betting the average was around 60 or
> so.

uhhhh, it says scores 96, 94, and 88 were *below* average...

-Quick

"Matt" <curtwing17@NOSPAMcomcast.net> wrote
> Holy moly, was this study done at the food court in the local mall during
> summer vacation?
>
> I would swear that the top 4 phone manufacturers would have been flipped.
> with Sanyo near the top and LG near the bottom.

Personal preference I guess. I had a LG TM510 for 2 years. solid phone.
great reception and voice quality (lousy menu). Wife has a VX4400. Also
seems to be a solid phone with above average reception and great voice
quality (much improved menu).

-Quick

>
>
> "Mighty Land" <mighty_nation@yahoo.com> wrote in message
> news:31f7b4f7.0311011019.171e7c16@posting.google.c om...
> > Using 100 as the industry average for overall customer satisfaction,
> > LG scored 121, Samsung got 117, Sanyo 116 and Motorola 102. The
> > handset manufacturers scoring below average were Nokia with 96,
> > AudioVox at 94 and Sony Ericsson at 88.
> >
> > Key quotes:
> >
> > "Newer mobile phones include many of the features and cutting-edge
> > technology subscribers are looking for, including multi-color
> > displays, polyphonic ringers and multimedia messaging capabilities
> > such as camera phones that can include a voice message."
> >
> > "One example of a handset manufacturer that exceeds customer
> > expectations is LG. LG ranks highest in overall customer satisfaction
> > with wireless cell phones, consistently performing above the industry
> > average across all five areas that impact carrier performance,
> > especially with features and physical design."
> >
> > "Following LG in the rankings are Samsung, Sanyo, Motorola and
> > Kyocera, respectively."
> >
> > "The 2003 U.S. Wireless Phone Evaluation Study measures customer
> > satisfaction among the eight largest wireless handset manufacturers
> > and is based on responses from 24,359 households."
> >
> > The full article can be found at:
> > http://www.jdpower.com/news/releases...asp?ID=2003133
>
>