Re: T-Mobile is absolutely Horrible
Posts: n/a
> DO NOT DEAL WITH T-MOBILE. I know they have great deals on phones and good
> rates, but their customer service is atrocious, and now I may be billed
<snip>
That sounds like a very frustrating problem. Bear in mind that since
you paid by credit card, you can dispute the second charge with your
credit card company and likely win.
I've been with T-Mobile for over a year and have generally been happy
with their service. I've found their representatives to be more
knowledgeable than average and able to deal with most problems.
My primary complaint is the T720i, which is a buggy pile of crap.
Horrible camera, inconsistent UI, minimal J2ME support, crashes too
often. The unlimited GPRS data service is quite nice.
Now, perhaps in a few days I'll explain how they've dealt with a
billing mistake. My last phone bill was 154 pages long. 5434 text
messages in the space of 15 days. Up to 20 per minute. Obviously their
MMS billing system has broken in some way. They are investigating
it...
Oh, and those in other countries, remember that T-Mobile is an
international brand, and that other than the name and logo, there's
really very little in common in terms of policies, phones, etc. etc.
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