Why I threw away my Virgin Mobile (UK) SIM.

Posted: 02-01-2004, 11:58 PM
When I got my Virgin Mobile (UK) Sim a few months ago I found that it
had some problems connecting to a few numbers, so I naturally decided
to contact the company and get it fixed. My conversations with them
are too long to post here, so I've just put a link...

http://www.seabhcan.com/dearvirginmobile.html

I'll just say that after several weeks of e-mails and phone calls,
having never spoken to the same person twice, and after never having
the problem fixed, I switched to o2.
They are also dire, but at least it works most of the time.

Mark.
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Responses to "Why I threw away my Virgin Mobile (UK) SIM."

Ian F.
Ian F.'s Avatar
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Re: Why I threw away my Virgin Mobile (UK) SIM.
Posted: 02-02-2004, 07:58 AM
"Mark of Moscow" <mark_sugrue@ekno.com> wrote in message
news:d6e4814b.0402011558.334c3d23@posting.google.c om...

> http://www.seabhcan.com/dearvirginmobile.html


IMO, it would be much more effective to communicate your problems to senior
management at Virgin Mobile. Details here:

http://www.virginmobile.com/mobile/m..._directors.jsp

Ian

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DJ G
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Re: Why I threw away my Virgin Mobile (UK) SIM.
Posted: 02-02-2004, 01:19 PM

>
> IMO, it would be much more effective to communicate your problems to

senior
> management at Virgin Mobile. Details here:
>



IMO you shouldnt post personal phone numbers or a link to them in a
newsgroup #
do you really want shite and fone calls to your numbers


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Stuart Moore
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Re: Why I threw away my Virgin Mobile (UK) SIM.
Posted: 02-02-2004, 01:26 PM
DJ G wrote:
>>IMO, it would be much more effective to communicate your problems to

>
> senior
>
>>management at Virgin Mobile. Details here:
>>

>
>
>
> IMO you shouldnt post personal phone numbers or a link to them in a
> newsgroup #
> do you really want shite and fone calls to your numbers
>


Whu?

Did you actually look at the linked page? No personal phone numbers,
plus it's a page that's freely available on the web.
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Gareth not NLL or anybody else.
Gareth not NLL or anybody else.'s Avatar
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Re: Why I threw away my Virgin Mobile (UK) SIM.
Posted: 02-02-2004, 02:09 PM
> Whu?
>
> Did you actually look at the linked page? No personal phone numbers,
> plus it's a page that's freely available on the web.


There was personal numbers but cos he destroyed the sim card it won't
matter.

Gareth

p.s loved the monty python bit lol


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David Glover
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Re: Why I threw away my Virgin Mobile (UK) SIM.
Posted: 02-02-2004, 02:18 PM
"Mark of Moscow" <mark_sugrue@ekno.com> wrote in message
news:d6e4814b.0402011558.334c3d23@posting.google.c om...
> I switched to o2.


Frying pan... fire!


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Kez
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Re: Why I threw away my Virgin Mobile (UK) SIM.
Posted: 02-02-2004, 02:42 PM
David Glover wrote:
> "Mark of Moscow" <mark_sugrue@ekno.com> wrote in message
> news:d6e4814b.0402011558.334c3d23@posting.google.c om...
>> I switched to o2.

>
> Frying pan... fire!


quite.

i'm still being charged line rental for a contract i cancelled in november.


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Woby Tide
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Re: Why I threw away my Virgin Mobile (UK) SIM.
Posted: 02-02-2004, 04:54 PM
mark_sugrue@ekno.com (Mark of Moscow) wrote in message news:<d6e4814b.0402011558.334c3d23@posting.google. com>...
> When I got my Virgin Mobile (UK) Sim a few months ago I found that it
> had some problems connecting to a few numbers, so I naturally decided
> to contact the company and get it fixed. My conversations with them
> are too long to post here, so I've just put a link...
>
> http://www.seabhcan.com/dearvirginmobile.html
>
> I'll just say that after several weeks of e-mails and phone calls,
> having never spoken to the same person twice, and after never having
> the problem fixed, I switched to o2.
> They are also dire, but at least it works most of the time.
>
> Mark.


I know this sounds stupid but it's not that you hadn't lifted a block
on International calls etc. was it? That would explain why they could
call you but you couldn't reach them. Not that it matters now it's
floating down the Thames ;o)
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Mark of Moscow
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Posts: n/a
 
Re: Why I threw away my Virgin Mobile (UK) SIM.
Posted: 02-02-2004, 06:49 PM
"Gareth not NLL or anybody else." <gwhackmybrain@hotmail.com> wrote in message news:<bvllna$tor7t$1@ID-114224.news.uni-berlin.de>...
> > Whu?
> >
> > Did you actually look at the linked page? No personal phone numbers,
> > plus it's a page that's freely available on the web.

>
> There was personal numbers but cos he destroyed the sim card it won't
> matter.
>
> Gareth
>
> p.s loved the monty python bit lol


Thanks, I was at level 9 on the pissed off scale at the time.
Don't worry, I changed the phone numbers and postcodes before I posted it.
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Albrow, Sam J
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Posts: n/a
 
Re: Why I threw away my Virgin Mobile (UK) SIM.
Posted: 02-02-2004, 07:53 PM
Mark of Moscow" <mark_sugrue@ekno.com> wrote in message
news:d6e4814b.0402011558.334c3d23@posting.google.c om...
> When I got my Virgin Mobile (UK) Sim a few months ago I found that it
> had some problems connecting to a few numbers, so I naturally decided
> to contact the company and get it fixed. My conversations with them
> are too long to post here, so I've just put a link...
>
> http://www.seabhcan.com/dearvirginmobile.html
>
> I'll just say that after several weeks of e-mails and phone calls,
> having never spoken to the same person twice, and after never having
> the problem fixed, I switched to o2.
> They are also dire, but at least it works most of the time.


I hate to be critical but why didn't you just do what they asked - it seemed
that you didn't..... its not suprising that they loose interest. From their
perspective its outside of their control, a network fault. My reckoning is
that t-mob won't do anything until they get the 5 examples.... I didn't read
to the end of your mails but you didn't seem to follow insturctions.

I'm not saying that they were all right, and I agree the fault shouldn't
have been there in a first place however its A bad exprience and on balance
I don't consider virgin to be a bad company.

Sam
>
> Mark.



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