T-Mobile is a nightmare

Posted: 07-14-2003, 06:00 PM
Does anyone have a corporate phone number for T-Mobile in the United
States? Please don't tell me to call customer service. I have called
numerous times and I have had 4 replacement handsets. I am in total
belief that nobody at T-Mobile's customer cares.

If you have a number for the corporate office, I would appreciate it.
If not, I am forced to once again call T-Mobile Customer Service, stay
on the phone for 30 minutes and accomplish nothing.

I should have stuck with Verizon. I have never had so many problems
with a phone company in my life. Just a tip, before going to T-Mobile,
read the post, listen to the problems people have and then don’t go with
T-Mobile.

Thanks in advance for the phone number.


[posted via phonescoop.com - free web access to the alt.cellular groups]
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Responses to "T-Mobile is a nightmare"

Nobody
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Re: T-Mobile is a nightmare
Posted: 07-14-2003, 11:32 PM
T-Mobile - Loehmann's Plaza
3720 Factoria Boulevard Southeast, Bellevue, WA 98006
(425) 641-1140

"Tom Parker" <tomparker@rn.com> wrote in message
news:vh5ru33krlpq1b@corp.supernews.com...
> Does anyone have a corporate phone number for T-Mobile in the United
> States? Please don't tell me to call customer service. I have called
> numerous times and I have had 4 replacement handsets. I am in total
> belief that nobody at T-Mobile's customer cares.
>
> If you have a number for the corporate office, I would appreciate it.
> If not, I am forced to once again call T-Mobile Customer Service, stay
> on the phone for 30 minutes and accomplish nothing.
>
> I should have stuck with Verizon. I have never had so many problems
> with a phone company in my life. Just a tip, before going to T-Mobile,
> read the post, listen to the problems people have and then don’t go with
> T-Mobile.
>
> Thanks in advance for the phone number.
>
>
> [posted via phonescoop.com - free web access to the alt.cellular groups]



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gopi
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Posts: n/a
 
Re: T-Mobile is a nightmare
Posted: 07-15-2003, 01:17 AM
tomparker@rn.com (Tom Parker) wrote in message news:<vh5ru33krlpq1b@corp.supernews.com>...
> I should have stuck with Verizon. I have never had so many problems
> with a phone company in my life. Just a tip, before going to T-Mobile,
> read the post, listen to the problems people have and then don?t go with
> T-Mobile.


I have been generally quite happy with T-Mobile, and have been with
them for more than a year. A friend of mine started with them a few
months ago and has also been happy.

I do get the impression that it's hard to get through to somebody who
actually has the authority to bend rules or make exceptions, and that
can be a problem if you're having issues. However, that has not been
an issue with me; a billing system mistake that resulted in a 154 page
itemized bill with 5,400 MMS messages listed was cleared up relatively
quickly.

I fully accept that T-Mobile may be screwing with you in unpleasant
ways. I believe that all companies do this to some of their customers.
But that doesn't mean that everybody has problems, and most happy
customers keep quiet.
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